FREQUENTLY ASKED QUESTIONS
The product you see in the picture on the website or in advertisement may slightly differ from the actual product due to the lighting and enhancements used during photography.
But, the standard accessories and parts shown in the products are the part of the delivered products
If you have registered your account, you receive your auto-generated password in your registered mail account and you can access your account using the same credentials.
You can find your sales receipts there in your account section. You can download them anytime you wish.
To return your item, you just need to register you request through WhatsApp or call on +91 9999 76 3838 and send your product through any convenient courier on the address –
Trichulin Business Ventures Pvt. Ltd.
1907 E Rajarampuri LN 11, Kolhapur, 416008
You need not pay the courier, you can make “To Pay” and send it. We will refund your money in 5 working days from the date of receiving product.
Please read “Refund and Return Policies” before claiming return or refund.
The products marked as “Out of Stock” are restocked when crafted. Sometimes, abnormal weather conditions, availability of raw material affect the production and hence are kept in “Out of Stock” state.
But, be sure, products will be back in your service. Some products can also be ordered even if they are not in stock. Kindly go through the delivery policies to understand such scenario.
The products which are categorized under MTO (Make to Order) section take variable timings for the production. The time required from Production to Shipping varies based upon external conditions. Kolhapurimandai™ does not assure fixed delivery timing for the MTO products.
For any assistance regarding this topic or to confirm timing before ordering please contact +91 9999 76 3838